"Staff at Outpatients"
About: Sydney / Sydney Eye Hospital / Out Patient Department (Eyes & General) Sydney / Sydney Eye Hospital Out Patient Department (Eyes & General) Sydney 2000
Posted by Sirius (as ),
Over the years I've found a total lack of interest in all but one of the staff that manage the outpatients' phones. On politely asking a question such as an approximate date for a test or cataract surgery I'm given a generic answer about it taking several months - on the last occasion it was 12 to 18 months. Re the latter, a few weeks later I emailed the Sydney area 'command' and, in a few days, was called by a very pleasant supervisor who assured me I would be seen there in three months! Not years as I was informed by the outpatients' desk.
It's mid-June and as I've heard nothing, I've tried calling outpatients several times but after long waits was forced to hang up. Surely more staff are essential there?
I need hardly say I'm far from happy.