About: The Prince Charles Hospital The Prince Charles Hospital Chermside 4032
Posted by Pissed Off (as ),
The aim of any hospital is supposed to be patient care, yet this bungling organisation can't make a simple patient booking and stick to it. I am continually told my booking has been cancelled because I failed to respond to a booking and a new booking will be made. This has gone on for a year and a half. I get continual excuses and get told it is my fault for not responding to letters. Yet I continually tell them I am not clairvoyant and how can I know to respond to a letter I don't receive.
I have also suggested that any department in 2019 with competent staff could surely send an email to document if they've genuinely sent a message to a patient or not, but I'm told that they don't send emails. Is this for real? 2019 and they can't/don't send emails. For .... sake!
And even on the few occasions I have received a letter and I do contact them and confirm an appointment I then get an 11th hour SMS on my mobile phone telling me my appointment has been cancelled. Yet at the same time, I am holding a letter thanking me for confirming my appointment.
I feel that this hospital is a total disgrace and is an example of a lack of proper health care. In my opinion, I could teach an average teenage child to do the job that the staff at Prince Charles Hospital can't manage to do correctly.