"Different experiences in the ED and the ward"
About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital Emergency Department Murdoch 6150
Posted by bocaj (as ),
I went to Fiona Stanley in Murdoch recently because I had been advised to have tests and an MRI done.
I arrived at reception, told my whole situation to the attendant, sat down and waited for my number to be called. I am elderly and have a hearing problem. My number was called out and I didn't hear it. After a while, I approached reception again and had to be treated as a new case all over again. I was in pain and unsure what was happening to me so I really got upset and didn't want to explain all over again.
I don't know why I had to explain myself all over again when I had already done so. I don't know why I had to go to the back of the queue when I was in need of assistance.
I just want to tell you because people at reception need to make allowance for elderly people visiting emergency without representation from another family member, who cannot hear or even see for that matter. I was frustrated and started crying and was, of course, rushed through to a hospital room after this.
On a happier note, there was a gentleman named Jacob in Ward 5A who attended to me. The staff, in general, are lovely but Jacob was so special in that he really cared, listened, and basically seemed to take on more roles than his own; which I am still not sure what his actual role was, head nurse; nurse?
Jacob just made me feel calm, relaxed, kept me informed on everything that was happening, listened to my concerns. But he remained professional as well. He is an asset to that ward and to the hospital.
Thank you Jacob :)
Thank you very much for listening.