"Attending the breast clinic"

About: Royal Perth Hospital / Breast Cancer Care & Support

(as the patient),

I attended the breast clinic following a suspicious area on a routine mammogram.

I was seen within 2 weeks at RPH. The staff were excellent, friendly and, professional. They maintained great communication about the processes for the day, possible delays and updates about where you were at in the process.

From the reception staff, the nurse and the Radiographer and the Radiologist, I was extremely happy with the excellent service provided and felt lucky to be informed that my suspicious area was, in fact, a cyst.

Dr T notified me immediately which allayed my fears and I was lucky to be discharged home at that point and recognising that not everyone of the 20 or so women attending would be that lucky.

I would like to thank you for providing a patient-centred and focused, timely and efficient service and also thank the volunteers for  providing refreshments to the waiting area- much appreciated.

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group

picture of Lesley Bennett

Dear Grateful consumer,

Thank you for sharing your experience here. It is very important to us that the care and treatment we provide is patient-focused and efficient and this is an ongoing focus of the hospital. I am very happy to hear that your results were positive and you could be discharged quickly. This must have been a relief for you. I will ensure that your kind feedback is passed along to the staff that you mention.

Kind regards

Dr. Lesley Bennett

Executive Director

Royal Perth Bentley Group

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