"Good and efficient service"

About: The Royal Victorian Eye and Ear Hospital / Emergency Department

(as the patient),

I had to come into the Emergency Department (ED) at the Royal Victorian Eye and Ear Hospital recently (on a weekend as my condition flared up).

The staff were excellent and professional.

The front desk staff, from triaging through to the final wrap-up with a follow-up appointment, were quick and efficient.

The registrars who saw me were also fantastic - they were articulate in explaining my condition to me and there was also a second opinion by another registrar given.

It was certainly a good patient experience and I was out of there as quickly as possible, within the time constraints of the process.

Impressed!

Responses

Response from Nurse Unit Manager Emergency Department, The Royal Victorian Eye and Ear Hospital

Dear Melbournian,

Thank you very much for your kind words.

It is great to hear that you had a very positive experience in our Emergency Department. I will pass your feedback to our staff who work tirelessly 24/7. This is indeed a big boost for them.

Again, thank you very much for taking time to write us. All the best on your recovery.

Kind Regards

Ramil

Nurse Unit Manager

Emergency Department

;