"Lack of understanding"

About: Fiona Stanley Hospital

(as the patient),

I was flown to Fiona Stanley Hospital (FSH) by the Royal Flying Doctors (RFD) after an operation at another hospital (read story here). I believe the staff at this hospital are unorganised, rude, and didn’t have a clue what was going on. I know I was quite serious at one stage but really I felt FSH wouldn’t have cared if I actually died in the waiting room in the 4-hour wait after being triaged through the ambulance entrance.

I hope I’m never in a situation where I do have to rely on their staff to regain a full recovery.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service

picture of Neil Doverty

Dear grusjj66,

Thank you for taking the time to share your story about your recent experience at Fiona Stanley Hospital. Firstly I wish to apologise on behalf of the hospital for your experience in our Emergency Department (ED).

All patients are triaged and are seen based on the severity of their presenting condition. This means patients who present to the hospital via ambulance are not necessarily taken into the department before other patients who attend ED.

Fiona Stanley Hospital endeavours to provide the best care possible and to improve, we would like to investigate the issues you have raised and encourage you to contact the Fiona Stanley Hospital Patient Family Liaison service on 6152 4013 or by email FSHFeedback@health.wa.gov.au to be able to provide you with a more detailed response.

Neil Doverty | Group Executive Director

Fiona Stanley Fremantle Hospitals Group

South Metropolitan Health Services

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