"Not taken seriously"

About: The Townsville Hospital

(as the patient),

Had a locked jaw and could not eat or drink, or even swallow pain relief such as Panadol. I saw my dentist who told me to go to hospital. I arrived at the Townsville General Emergency Department and had to wait three hours in the waiting room, watching patients arrive, get treated, and then leave.

After I was finally brought in, I saw a doctor who ordered jaw X-rays. After another hour, I was not seen by a single soul - no nurses. Then I was taken away by a radiographer to get my X-ray. The radiographer told me straight after my X-ray that it looks like something is going on in my joints but they couldn't tell what because they can't see my muscles in an X-ray.

When I got back, the doctor came and said that the X-ray was fine, it should resolve on its own and I could go home. I told the doctor I can't eat, or drink, or even take pain relief and the doctor just didn't seem to really have anything to say. I felt like I was being sent home because they were busy and wanted to get rid of people.  


Response from Patient Opinion, Patient Opinion Australia

This response has been entered by Patient Opinion Australia on behalf of the Townsville University Hospital.

We ask you to please contact the Patient Feedback Service at the Townsville University Hospital directly on 4433 1074 or via email THHS-Feedback@health.qld.gov.au so that we can follow-up the matters raised.

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