Subscribing to Patient Opinion

Subscribing to Patient Opinion gives you access to:

  • Online patient feedback that is insightful and relevant to your organisation - sent to just the right people in your organisation.
  • Expert training and support
  • Extensive resources and materials to help you get the most out of feedback

See how Patient Opinion impacts on healthcare services with our brochure and video here.

The subscription package offers you:

  1. Unlimited staff logins to the Patient Opinion website, allowing any staff member to be alerted by email and respond to feedback
  2. Customisable email alerts: stories about particular departments directed to the people they are most relevant to and the chance to show how specific patient story has altered a specific service
  3. Ability to filter patient stories by the corresponding service, date, criticality, tag or phrase
  4. Real time reporting:
    • create your own reports giving at-a-glance analysis of patient feedback
    • understand the key themes and issues and results of your feedback, with our detailed reporting system
  5. An expert Patient Opinion lead, personal to you, to provide you with:
    • advice and support on how to effectively manage and respond to patient feedback
    • email and telephone support for the duration of your subscription
  6. An extensive starter pack and webex/skype session introducing you to Patient Opinion, and how-to-guides to get you up and running quickly
  7. Quarterly refresher online training, using webex/skype
  8. An annual workshop delivered on-site at your organisation by PO experts to provide advice and training on how to improve patient engagement and act on patient feedback
  9. A communications toolkit:
    • launch plan
    • printed materials to help promote PO to patients and encourage them to share their stories about your service
    • media FAQ's
  10. Regional learning events with fellow PO subscribers

To find out more or talk to us about a tailored subscription package, please contact us on (07) 3354 4525 or info@patientopinion.org.au