"Emergency room waiting period at Redcliffe Hospital"

About: Redcliffe Hospital / Emergency Department

(as a relative),

I had to take my husband (aged 86, alziehmers) to the Redcliffe Hospital with a suspected broken wrist. After signing in and having his bloods pressure taken we sat in the waiting room. The waiting room had a chart similar to the bush fire warning chart and was set to extreme, but it gave no indication of what approximate amount of time 'extreme' meant ie. 2-4hrs. They also had a video playing which explained that patients were taken on need, not a first come first serve basis. About 1 hour later my husband was taken to have his heart imaged. After another 1 1/2 hours I approched the counter and ask if they could tell me what was happening to him. After a phone call I was told that a bed had been found for him and I could go there where I remained for the rest of the visit.

4 1/2 hours after our arrival we were told that his wrist was not broken and we were free to go. Whilst I could not fault the demeanour of the staff I saw, I was annoyed that no-one seemed to have thought to tell me that my husband had been moved to a bed.

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