"Colonoscopy at the Prince Charles"

About: The Prince Charles Hospital

(as the patient),

I had a good experience with my colonoscopy. I really liked the way that the staff greeted me warmly and invited me to ask any questions. At all times I felt like I was in good hands. Of particular praise was both the admission nurse who explained things very clearly, and the anaethetists who introduced himself to me before the procedure. Even as I was about to have my procedure, the accompanying nurse introduced herself wtih a friendly smile. It certainly made me feel valued and in good hands.

My only suggestion for improvement would be that I never got to meet the doctor that did my procedure. Perhaps he was too busy or that wasn't the protocol. But what would have taken this service from A-class to A+ class would have been a quick hello from the doctor saying something like "I'll be your doctor doing the procedure and just want to let you know that we'll look after you" or something like that. It wasn't a big deal but afterall he was getting personal with my body, so I guess putting a face to the doctor would have made the service that little bit more personal.

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