"Initial diagnosis incorrect "

About: Frankston Hospital / Accident & emergency

(as a relative),

I arrived in the evening and registered my Medicare number and my child’s name at reception. I was informed there would be a wait as there were 5 people ahead of me. I thought that was fine, that wasn’t a large number and possibly we wouldn't be waiting all that long. We waited patiently for nearly two hours before we were seen by a doctor only to be told he will need an x-ray after a 2 minute consult (understandably) so off we went to x-ray waiting in that reception area once again until it was x-rayed. We were sent back to reception only to wait another hour for the doctor again to see the xray's and determine a result. Finally we were seen - only for the doctor to have difficulty finding anything and then discovers he thinks he has a fracture in his thumb - I couldn't see one but I am not a GP either so I went along with his advice to plaster the hand arm and thumb. Come Thursday we are asked to see another practitioner to view the thumb and x-rays again only to wait yet another 45 minutes in the actual consult room for a doctor. Once a doctor did arrive he couldn't find my son's x-rays on their computer system, so I handed him my copy I had, only for him to tell me there was no fracture to my son's thumb.

What a waste of our time!!!! I understand I have to wait in the public system and I am happy to do that but to be misdiagnosed from the beginning and putting my 5 year old thru the trauma of that was really ridiculous and, in my opinion, not very professional.

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