"Aged Care facility: inadequacy of dementia care"

About: Jindalee Aged Care Residence

(as a volunteer/advocate),

I am an advocate for people with families in aged care.

I have witnessed and heard of dozens of cases of premature placement in apparent substandard locked dementia units. The most recent that I have witnessed is a facility named Tricare at Jindalee in Brisbane. In my opinion, from what I have witnessed this facility continues to provide poor care to some of its patients, including failing to seek dental care for a patient who was complaining of pain and appeared to have symptoms that needed immediate attention.

I think the new Complaints mechanism is toothless to act on many reports. If the nursing home tells the government that they have acted to remedy a problem, the government can do nothing further and they don't seem to follow up to see if the problem is actually resolved. I have written data which confirms this and it is most concerning to me.

We will all be old one day or may have someone we love in these circumstances.

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