"My stay at the Ipswich Hospital "

About: Ipswich Hospital

(as the patient),

6 months ago I passed out at home and was taken to Ipswich Hospital (QLD), I spent 6 days there having test after test. Firstly I’d like to say that the staff I saw were excellent, friendly, and informative and seemed ready to help in any way. I thought the care I received was outstanding.

The food appeared to be carefully thought out, as it seemed to cater across the board for all diets. The only complaint I have is night time -the noise there was awful and I found it was impossible to sleep as there were constant alarms going off, clunking of staff shoes, constant crashing of fire doors, staff changing shifts, and after 4 nights of this I was cranky and didn’t care.

The last time I was in hospital I was 13yrs, I’m now 60yrs,back then a good night’s sleep was looked on as part of the healing process, if I had known this beforehand I could have prepared for the noise and had a much more pleasant stay.

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Responses

Response from Caroline Jeffs, District Coordinator Consumer Liaison, Performance Strategy Planning, WMHHS

Dear pincarto

Sorry it has taken so long for us to get back to you 3 months later, it must have been a difficult time for you. We have only recently received rights to respond to all comments on Ipswich Hospital on Patient Opinion.

It is particularly important for us to receive your feedback of our staff. We also think the staff at Ipswich Hospital are excellent and were so glad to hear you thought the care you received was outstanding!

Thank you for your feedback too about our food. Often people think badly of hospital food so it was nice to receive your positive comments.

It is very true that hospitals can be noisy but we do hope noise is kept to a minimum to allow patients rest and recovery time. We have shared your experience with our staff, and they are working on ways to reduce disruption and noise at night. Should you ever (unfortunately!) have to return to our hospital we hope noise will be very limited to allow you time to rest.

Thank you for taking the time to use Patient Opinion.

We wish you many more good night’s sleep and the best possible health.

Kind regards

West Moreton Hospital and Health Service

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