"After Hours GP in Wagga Wagga"

About: Wagga GP After Hours Service (Murrumbidgee Medicare Local)

(as a relative),

Took my child in who had a sore ear. Doctor had a look and said there was an infection. Doctor wanted to give ear drops but couldn’t find correct type for grommet. This doctor wrote a script out and said to go to our own GP. When we visited our own doctor we were told that the wrong script had been prescribed by the After Hours GP. In my opinion I think the After Hours doctor should have checked with someone if unsure of script. I felt it was a total waste of time. Now my son has medication which is totally useless.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cate Creswick, Executive Officer, Murrumbidgee Medicare Local

Thanks so much for your feedback and I am sorry that the service did not meet your needs. The Wagga GP After Hours Service strives to provide the best possible service. I will be investigating the matter further and raising your comments at our next Management Committee Meeting (13 February) to address the clinical care. If you would like to contact me directly to discuss further please do so on 6923 3100. I really appreciate you taking the time to post your comments as all feedback assists in our efforts to improve the quality of services provided.

Nancye Piercy

Chief Executive Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Murrumbidgee Medicare Local We have made a change

I raised your concerns with the Wagga GP After Hours Service Management Committee this morning and, following our discussion, the Management Committee resolved to purchase online clinical guidelines to make it easier for GPs to access up to date prescribing information.

Nancye Piercy

Chief Executive Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful