"Maternity care at Warribee Mercy Hospital"

About: Werribee Mercy Hospital / Maternity

(as the patient),

My child was born by c-section at Werribbee Mercy. Understandably I was in a lot of pain and had difficulty moving. I wanted a drink of water which I was unable to reach. I buzzed repeatedly for twenty minutes, only to be ignored by the nurses that I could hear out at the desk. When someone eventually did turn up, he was rude and condescending to me. I was upset and crying. He turned around and asked why I was being so petty and emotional and told me that his wife had four babies and didn't carry on like me. I thought this was appalling. Additionally I could have been buzzing because there was something wrong with the baby and I couldn't reach him. Nobody came to my room for twenty minutes! I was told this was because I wasn't assigned to the nurses who were standing at the desk outside. This made the whole experience very upsetting, and I believe contributed significantly to my post natal depression in the months following.

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