"Nursing Care at Noosa Hospital"

About: Noosa Hospital

(as the patient),

I was admitted to Noosa Hospital recently for surgery and was most unimpressed with the nursing care I received.

It began when a pair of white stockings were tossed on my pre surgery bed and I was instructed to put them on. Never having done this before, by 8pm they were like a tourniquet, and fortunately when I asked for them to be removed, a nurse refitted them.

After surgery, I remained in my surgical gown until the next morning - no offer was made to change me into night attire.

I was told that I would be given a post-op wash however no-one ever came to do this. I was offered pain relief and it was an hour before a Panediene Forte was brought. I asked for something to eat and was told no, however after a visit from the Registrar, and my request for some sandwiches, they were brought.

During the night I was given two lots of antibiotics through the Canula together with a water wash. During the third treatment the nurse only injected the antibiotic and when I asked about the water wash I was told by the nurse that he had forgotten about that.

During the night, when one male patient in a nearby room pressed the buzzer for help, I heard a nurse call out to that patient in a very loud voice from the corridor asking what he wanted. I then heard the nurse say to another colleague that that patient doesn't know what he wants.

I thought the staff were excellent at taking blood pressure ALL night even though mine had been perfect from early afternoon. I can understand that this is required however..

I also thought the surgery nurses, including the anaesthetist’s assistant and the nurses in Recovery were excellent but the care I received from the remainder of the nursing staff, in my opinion was appalling.

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Responses

Response from Oliver Steele, CEO, Noosa Hospital

Dear Unimpressed,

We are so sorry to hear about some aspects of your care at Noosa Hospital.

If you would like to contact me I would be pleased to meet with you to obtain further details so that we can improve our service for other patients.

Please either call the hospital on (07) 5455 9203 or email me steeleo@ramsayhealth.com.au

We pride ourselves on the level of care we offer to all our patients, both public & private, so were pleased that you found our surgery and recovery nurses were excellent.

Thank you for taking the time to post this feedback

Oli Steele

CEO

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Response from Oliver Steele, CEO, Noosa Hospital

Dear Unimpressd,

I am sorry you have not made contact to date, however my offer to discuss your care so that we can learn from your experience is still there.

Please either call the hospital on (07) 5455 9203 or email me steeleo@ramsayhealth.com.au

Kind regards

Oli Steele

CEO

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