"Ipswich Hospital (palliative care)"

About: Ipswich Hospital / Palliative medicine

(as the patient),

I really have to give credit to Dr. Jane and her team, to palliative care. They dove into the to hard basket, read my records, about my Chrones diseases and have made a difference in my life, concerning my pain management, and my vomiting attacks with sever abdominal pain. A big thanks to them. I would like to give a big blast to the nurse, who dared say in front of people who know me well, that they hated working at the Ipswich because they 'baby' junkies, as this comment was directed towards me, the staff who knew me really put her in her place. I believe her ignorance found its bounds that day. Thank you Ward 7c and the staff members who stood to my defence.

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Responses

Response from West Moreton Hospital & Health Service

Dear Yank 66

Thank you so much for your feedback about your experiences at Ipswich Hospital.

It is fantastic to hear that the care you received has made a real difference in your quality of life. Pain and vomiting does not sound pleasant and we are so glad to hear you are feeling better. We have also passed on your comments to Dr Jane and the team in Ward 7C. We also think the Palliative Care team in 7C are great. They were touched by your thanks and positive feedback.

We were sorry to hear that you had a negative comment made to you by a staff member. Although you have said that the other staff there on the day stepped up and dealt with the matter, please be assured that we have provided this feedback to the Nurse Unit Manager. This is not considered acceptable behaviour within our service and we are sorry this occurred.

Once again thank you for taking the time to write to us and we wish you all the best.

Kind regards

Consumer Liaison Service

West Moreton Hospital and Health Service

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Response from West Moreton Hospital & Health Service We have made a change

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