"RSL Care (HACC program)"
About: RSL Care RSL Care Fortitude Valley 4006
Posted by Mac (as ),
The cleaning service that was provided to us recently was very good. The lady was very nice and did an absolutely wonderful job, however we have not been very pleased with the recent communication we have had with RSL Care regarding rescheduling of a service. I called to notify them that our power was going to be turned off and not to send someone over at that time as we didn't want anyone to waste their time and petrol. I was asked if we would like to schedule another service for the following day, which we did, and then I was told that they would call us back confirming the time the service would be provided. We never received a call. My husband and I waited all day in case someone turned up but no one did. After waiting all day I called RSL Care and asked what had happened. They repeated the message they had taken from my previous phone call and it was totally incorrect.
Also I received a letter in the mail today from RSL Care stating that we had previously been informed that there will be a client contribution commencing in July for these services. However, we have received no such information regarding a client contribution.