"Ambulance Service and Redland Hospital"

About: Queensland Ambulance Service Redland Hospital / Accident & emergency

(as the patient),

The ambulance was called when I fell and hit my head. From the moment they arrived from the Birkdale station I felt in good hands. They were calm and caring. They talked me through everything and explained and asked questions and permission as if I was part of the solution to the situation. I felt fully informed and cared for.

When we arrived at the hospital they handed me over - with a comprehensive explanation and then just left - no fuss.

I was introduced to the ED doctor immediately and assessed - he consulted a superior at one stage. I was sent for scan. My haematoma was cleared and stitches put in. I was sent home.

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