"Aunty Jean's Program -Murrumbidgee LHD"

About: Aunty Jean's Program (Murrumbidgee Local Health District)

(as a service user),

The place I go where the program is now being held used to be open from 2-4pm but the lady who runs it sometimes says she has to leave early or doesn't stay for the whole time. On the times this place has been open I have sometimes seen this lady sitting with her head down like she is bored. Other times we have been waiting with two diabetes nurses, who usually take our blood pressure and sometimes weigh us, for the lady to open up and when she does turn up she has said that she never had keys so she was unable to open up and we couldn't go in.

I have to put petrol in my car to drive there (to the program) as I live out of town but recently when I got there it has not been open. I didn't get told or know that the lady wasn't going to be there.

I find this very inconsistent and inconvenient.

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Responses

Response from Patient Opinion Australia

This response has been posted by Patient Opinion on behalf of the Murrumbidgee Local Health District:

The Leeton Aunty Jean’s program was in planned recess during the NSW school holidays and recently the local program coordinator was on unexpected sick leave. MLHD informed clients about these changes and apologises to clients for any inconvenience. From next week, the program will return on Thursdays from 10am to 2pm at Leeton Hospital. For any enquiries, please contact 6969 5646.

Murrumbidgee Local Health District welcomes the opportunity to respond directly to concerns and encourage clients or patients to contact us via either the MLHD feedback website: feedback@gsahs.health.nsw.gov.au, in writing to The Chief Executive, Locked Bag 10 Wagga Wagga NSW 2650 or the MLHD Complaints telephone line: 1800 011 824.

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