"Disorganisation at St Andrews Hospital Toowoomba"

About: St Andrew's Toowoomba Hospital

(as the patient),

I had a septoplasty performed at St Andrews Hospital Toowoomba. They have a system where all surgical patients must go through the day surgery entrance, be interviewed, then changed in to surgical clothing before sitting in recliners to await surgery time. I had to sit in a recliner from 7: 00am to past 2pm before finally being taken to a waiting area outside the operating theatres where I had to wait another hour. All this time, my wife had no idea where I was. As far as she knew, I was in surgery. She, however, was able to wait in the room that was allocated to me when she returned after midday. Why couldn't I have been allocated that room and been able to wait there for my surgery? When I arrived in the room drowsy from surgery, I found everything in the wrong place. I went to the ensuite toilet and when I washed my hands, the towels were not there; they were in my room on a bench instead. When in bed and I need tissues, they were not by my bed, they were over on the bench on the other side of the room. The drip machine was plugged in to power ports inside a cupboard high on the wall so when I needed to unplug the machine to go to the toilet, it was quite a contortionist act to achieve. The dinner time meal was three tiny triangle sandwiches. I felt all round disorganised and poor, particularly considering how much my health fund would have been paying in charges. The next morning, I had to have packs removed from my nose which is extremely painful. I had been given a painkiller in the morning. When the packs were removed, I was in such intense pain that it felt like the inside of my nasal passages was on fire. I asked for another painkiller. The nurse told me I couldn't have another as I had been given one a short while ago. Later in the morning, I am discharged and given a box of the strong painkillers. The labelled doctor's instruction: take ONE OR TWO, so I could have been given a second one by the nurse.

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