"Not a good experience at the Birthing suite - Ipswich Hospital"

About: Ipswich Hospital / Maternity

(as the patient),

After having my second child at Ipswich, I was happy to have my third there. But this time round was a bit different. I went in to see the midwife for I believed I was in labour with contractions (40+ weeks pregnant at the time) but was told I was only 2 cm dilated and to go home. But I didn't want to go home. The midwife made me feel worse, I believe for making her miss her break and so me and my husband went home. 2 hours later I was back at hospital and within 15 mins of arriving (approx) I was pushing and gave birth. I was upset and annoyed that I had to go through that. I have met some of the nicest midwives at that hospital but now after everything if I had another baby I would avoid that hospital.

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Responses

Response from West Moreton Health Service, West Moreton Hospital and Health Service

Dear Nala

Firstly, please accept our sincerest apologies for the delayed response time.

Congratulations on the birth of your third child! What an exciting time for you and your growing family.

We were pleased to hear your previous experience in the birthing suite at our hospital was a positive one, and disappointed that the birth of your last child wasn’t as enjoyable.

We also think we have some of the best midwives in the country right here in West Moreton and are very sorry that the actions of one may have tarnished your views of our hospital.

All of our patients are important to us and we hope they never feel like they are not playing a vital role in their own health care and treatment.

Please be assured that we have passed your feedback onto the maternity team so that they are aware of your experience.

Thank you for taking the time to use Patient Opinion Australia to share your experience. Feedback such as yours truly helps us understand where we can make a difference in our services.

We hope you, your new baby and the rest of your family are well and wish you all the best for the future.

Kind regards

Consumer Liaison

West Moreton Hospital and Health Service

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