"Metro North Brisbane Medicare Local has helped me when I was at my wit's end."

About: Team Care Coordination (Brisbane North PHN)

(as a service user),

After having a hernia operation, I was sent home to recuperate. I live alone. Because I was told not to strain or lift anything heavy, I rang nine organizations seeking help. No one could help me. So in desperation I contacted my GP who sent off a fax informing Medicare Local Metro North Brisbane of my dilemma. The very next day I had a visit from a Team care co-ordinator who was so informative, helpful and empathetic that I am now able to access domestic help for the next four weeks. I am most grateful for this as I was at my wit's end, worrying as to how I would cope alone. I cannot thank you enough for your wonderful and important service.

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Responses

Response from Metro North Brisbane Medicare Local

Dear Wits End,

Thank you for your feedback on the Team Care Coordination service. I am very pleased that the team has been of assistance to you. Feedback such as yours helps us improve our service and to maintain our high quality of care.

Your feedback has been shared with the Team at Metro North Brisbane Medicare Local.

Kind Regards,

Manager: Primary and Community Care Coordination.

Metro North Brisbane Medicare Local.

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