"Canberra Hospital - communication failures"
About: Canberra Hospital / General surgery Canberra Hospital General surgery Garran 2605
Posted by Stacey (as ),
I was admitted to the Canberra Hospital at the end of 2012 for day surgery.
I completed several forms during the extensive series of pre-operation appointments with you. Sometimes, you had me complete the same form more than once. When I questioned you, it appeared to me that you didn't know why.
You seemed to repeatedly ask me for my local GP to send a copy of my records to. As I have recently moved to Canberra, I told you that I did not have a local GP. It seemed to me that you didn't seem to know what to do with that information.
Finally, someone asked if they could send the records to my non-local GP. I stated on several occasions that my GP was Dr X (and provided the full address) and that I wanted a copy of all records sent to her. I signed this form.
But it would appear that this never happened.
In fact, when my doctor rang you to request the copy of my medical records that you promised to send to her - but you seemingly did not - it would seem you refused.
I hear hospitals around Australia constantly complaining that they do not have enough resources to do their jobs.
It seems to me that you could save significant amounts of time (and money) by:
(1) simplifying this horribly complex process of completing the same form multiple times; and
(2) automatically sending copies of records to patients and/or their nominated GPs - without the need for numerous, multiple phone calls, emails and letters.
I sent an email in which I re-iterated, please send a full copy of my medical records to my GP.
This email was sent early 2013. I never received a response.
After numerous telephone calls to the hospital, and being transferred around the hospital, I did eventually succeed in having a copy of my medical records sent to my GP.