"No choices in the temporary ward at Ipswich Hospital."

About: Ipswich Hospital

(as the patient),

I have been kept in a temporary ward at Ipswich Hospital, so no tv, food choice anything. With regard to the nurses that have attended me, I have had some great nurses and some not so great. I was admitted with an undiagnosed infection after numerous tests days ago I believe that I have not seen a doctor for over 48hrs despite assurances from nurses they have contacted him. I have no idea of my condition or if there is any improvement or anything thats going on at all and yet I am supposedly a private patient....you would think a patient was entitled to some information regarding their care.

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Responses

Response from West Moreton Health Service, West Moreton Hospital and Health Service

Dear isolatedpatient:

Thank you for making contact and drawing our attention to the concerns you had with your diagnosis and treatment at the Short Stay Unit at Ipswich Hospital. We were sorry to hear that you felt that you did not receive adequate information about your condition.

We have conveyed your kind words to the nursing staff in the Short Stay Unit. All of our staff strive to provide a high level of care in a very busy environment; You also mentioned that some nurses were not “great” which is disappointing. Please be assured that we are committed to ensuring that our staff are polite, professional and respectful in all interactions.

We are sorry to hear you didn’t feel that you received the very best medical treatment. We would like the opportunity to discuss your concerns. Could you please contact the Consumer Liaison Officer on 3810 111 during business hours or you can email us at wmh.clo@health.qld.gov.au..

Thank you for taking time to use Patient Opinion. Feedback such as yours helps us understand where we can make a difference in our services.

Regards

Consumer Liaison Service

West Moreton Hospital and Health Service

17/4/14

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