"Would like more contact with RSL Care."

About: RSL Care

(as a service user),

I am not sure what the RSL Care cleaner is suppose to be doing. I have asked the cleaner for a list or file of what is suppose to be done, but they never give me one. I have asked three times now. I would like the file of duties so I can determine what is reasonable for me to expect. There has been no paper work regarding this at all and my current cleaner can't seem to help.

The man who comes to clean for me is ok, but there are a couple of issues that keep arising. He takes the mop and bucket into the bathroom and will fill it up with hot water and then mops the bathroom and toliet, and then just brings a wet mop, through my loungeroom, and just mops the kitchen, leaving smears. I have asked that he take the bucket to the kitchen as well, but it doesn't happen.

Also, the grouting of my bathroom was looking grungy, and when I pointed this out to him, he told me it was the grouting, but the young girl who came before, cleaned it with water and vinger and it use to look wonderful.

Finally, he seems to clean the hair from the drain only occasionally, 1 in 6 cleans. But as I don't know what to expect, I don't know whether I can say, 'that's not good enough'.

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Responses

Response from Metro North Brisbane Medicare Local We are preparing to make a change

Dear Likethingsclean,

Thank you for your comments, we appreciate the feedback you have provided. We are currently working with RSL Care to resolve this issue. If you need to contact RSL Care directly please contact Ph: 3457 2255. We aim to provide you with a full response to your feedback soon.

Thank you for taking the time to provide this feedback as this will assist to improve the quality of services provided.

Kind Regards,

Metro North Brisbane Medicare Local.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Metro North Brisbane Medicare Local We have made a change

Dear Likethingsclean,

Thank you for your comments, which we passed on to RSL Care. We’re sorry that you didn’t receive all the information you should have when you became an RSL Care client.

We understand that RSL Care staff have visited you to resolve the issues you had with their service and provided you with all the information that you need.

We hope you are now happier with your service. If you need any more assistance or information, please contact RSL Care directly on: 3457 2255.

Kind Regards,

Metro North Brisbane Medicare Local.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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