"Tireless advocate for the patient at Metro North Brisbane - Medicare Local"

About: Team Care Coordination (Brisbane North PHN)

(as the patient),

I want to say how grateful I am to my Team Care Coordinator, Annette who arranged several services for me including domestic assistance and funding towards an occupational therapist. Annette seemed to listen with care and compassion where others, I feel, saw my condition and its impacts on daily living as just another number in the system rather than an issue with a human being. Where Annette cannot directly assist, she can direct you to other services who can. I feel she is also a tireless advocate for the patient. I can highly recommend the Team Care Coordination through Medicare Local at North Lakes.

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Responses

Response from Metro North Brisbane Medicare Local

Dear Aqua Lady,

Thank you for your feedback on the Team Care Coordination service. I am very pleased that the team has been of assistance to you. Feedback such as yours helps us improve our service and to maintain our high quality of care.

Your feedback has been shared with the Team at Metro North Brisbane Medicare Local.

Kind Regards,

Manager: Primary and Community Care Coordination.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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