"Hurt and disappointed by care my husband received at hospice."

About: Caritas Christi Hospice

(as a carer),

My husband was a patient at Caritas Christi Hospice, Kew early 2014. On more than one occasion, during a very hot spell of weather, he was apparently left with no water within his reach.

He was very weak and near the end of his life and was unable to reach forward or even pick up a glass. Many of his visitors would discover him in what seemed to be a very distressed state with a tray apparently well out of reach and it seemed no-one had taken the time to offer a straw to his mouth so he could take a little drink of water.

If someone had just come up to him and said 'just have a sip' I believe it would have made such a difference to his quality of care.

I was hurt and disappointed by the care that he received. A little compassion goes a long way.

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Responses

Response from Patient Opinion Australia

This response has been posted by Patient and Care Opinion on behalf of St Vincent's Hospital.

For any complaints regarding this service, please contact:

PLO@svhm.org.au

Ph 92883108

Patient Representative Office

St Vincent’s Hospital

PO Box 2900

Fitzroy Vic 3065.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Compassion needed (a carer)

A really helpful, compassionate response might have been " we're sorry you had that experience while your husband was dying. Compassion is really important to us in the work we do and we want to give the best service and care every time. If you want to talk to us a little bit more about your experience we would value your feedback.

Thank you for taking the time to help us to improve. "

What a pity you thought of my feedback as a complaint and gave me another job to do so that you could hear me.