"Recent admission overnight to Sunnybank Private Hospital"

About: Sunnybank Private Hospital

(as the patient),

Admission paperwork was done swiftly and cheerfully by staff at admissions desk.

The waiting area for surgery has a bit to be desired. Some relatives were drinking coffee, while patients were fasting. Trolleys were wheeled past with no privacy given to patients. The chairs are very uncomfortable to sit in for a few hours with little or no distraction except a TV set on the wall. I guess this is all due to the actual environment and nursing staff managed the best they could.

The staff in theatre were wonderful and made me feel relaxed. They were very professional.

In post op care, the doctors and nurses I saw were wonderful. Cannot fault them at all.

I have been an inpatient at another Brisbane hospital and the pre op waiting area had computers, lounges, TV's and was very private and welcoming.

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Responses

Response from Janeen Jackson, Quality Manager, Sunnybank Private Hospital We are preparing to make a change

Thank you for taking the time to provide your feedback on your experience at Sunnybank Private Hospital. We are delighted that your interaction with our staff and the care you received was such a positive experience for you. We are proud of the dedication and commitment our staff has to their patients, families and friends. We strive to offer all of our consumers a positive experience.

We appreciate your comments regarding Day Surgery’s environment and would like to apologise that your experience was less than desired. In 2015 Sunnybank Private Hospital will undergo a $35 million redevelopment, part of which will be the Day Surgery and Operating Theatre areas. We appreciate all patient feedback and suggestions about our services as they assist us to improve the care we give to our community.

You kind comments have been passed on to the senior staff responsible for your care and they will ensure that your feedback is shared with their team members. Thank you.

  • mallypop thinks this response is helpful
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