"My sister's care at Box Hill"

About: Box Hill Hospital / Emergency Department

(as a relative),

My sister was admitted to Short Stay at Box Hill and received excellent care from all staff.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

thank you DL12 for your feedback. We really appreciate you taking the time to let us know. As you will have seen, our Box Hill Emergency Department (ED) is very busy and across our three Eastern Health EDs, we see a new patient, on average, once every 3.6 minutes. Our staff are committed to providing the right care at the right time and your feedback is indeed a reflection of their great work. I will be sure to pass your feedback on to the managers and staff in our Box Hill ED. Thanks again for taking the time to provide your feedback and I do hope that your sister is keeping well.

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Update posted by DL12 (a relative)

I love that Alan takes the time to reply to a story like my sister's. She is now MUCH better and will place a post about her experience soon.