"Really marvellous care at Royal Brisbane Hospital and Burnie Brae"

About: Burnie Brae Centre Home and Community Care (Brisbane North PHN) Royal Brisbane and Women's Hospital

(as the patient),

I have had a very hard year with fits and have been in and out of the RBH hospital. They have been absolutely marvellous. They really couldn't have been better. I have been in three times in the past 12 months and each time they are wonderful. I am never held up in the emergency department, they get me straight to a bed really quickly and they are even getting to know me. The meals are good, and I have no complaints whatsoever.

When I get home Burnie Brae and Metro North Brisbane look after me, giving me marvellous home help care. All the ones who come to help me are wonderful. The service they give is really very good. When I had to go for a procedure, they have someone come and pick me up, take me, wait with me and then brings me home. I could not ask for anything better.

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Responses

Response from Metro North Brisbane Medicare Local

Dear Marvellous Care,

Thank you for your positive comments, we appreciate the feedback you have provided. We are pleased that you are happy with the services provided by Burnie Brae and they have been helpful to you.

Thank you for taking the time to provide this feedback as this will assist in ensuring you continue to receive a good quality service.

Kind Regards,

Metro North Brisbane Medicare Local.

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Response from Metro North Brisbane Medicare Local

Dear Marvellous Care,

We are so sorry to hear you have been experiencing a difficult year health wise, and we sincerely appreciate your time in providing such positive feedback regarding your experiences with Burnie Brae. Please remember there are many other services and programmes available from us as well as the Home Care service, and we are happy at any time to visit you to make sure you are receiving everything you need at home and can access everything important to you in the community.

Kindest Regards,

Burnie Brae.

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