"Driver often late."

About: Footprints

(as the patient),

Very pleased with care showering my husband until his death. Happy with cleaning - very pleasant gentleman. Service could be better with being picked up to take for doctor's appointments. Often have to phone footprints as driver was often up to 15 minutes late collecting me. Organisation at office level was good, seems to be trouble with drivers being late quite often. Staff in general very pleasant and happy to assist.

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Responses

Response from Metro North Brisbane Medicare Local

Dear POAPR08,

Thank you for your feedback on the service you have received. It is important to us to hear about your experience and we really appreciate your comments. It gives us the opportunity to make improvements so that we can provide the best possible service to our clients. As a result, we have been reviewing our transport services and how we can improve timeliness.

If you would like to contact us directly, we would be happy to discuss this with you. We look forward to further feedback.

Kind Regards,

Footprints.

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