"Exhausting experience having to go to four hospitals for tests"

About: Angliss Hospital Austin Hospital Box Hill Hospital Knox Private Hospital

(as the patient),

I went to my doctor with a chest infection in Belgrave. He told me to go to the Angliss Hospital for an x-ray, and bring it back to him, which I did.

The next day he told me to go to the Angliss Hospital for a scan. I had to stop them giving me dye as I am allergic to it, (it is on my record) then take it back to my doctor, who didn't like the results. He told me I would have to have a pet scan, and this can only be referred, by a specialist. My GP contacted my specialist, and I saw him the next day at Knox Private. He made an appointment for me at Austin Hospital.

The day after I saw my specialist who told me that I had a mass on my right lung and that it would probably be malignant. He sent me back to my doctors, and he booked me into Box Hill Hospital for a lung biopsy the following week. I was told it would take 5 hours. Before you have the biopsy you have to have a scan, so I had the scan, and the doctor came out and told me that whatever was there had gone, so there was no use going ahead with the biopsy.

This was over 2 weeks, I had to go to 4 different hospitals, plus had to see a specialist, it was exhausting. There must be a better way, ridiculous I had to go 4 hospitals for different tests.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health

picture of Jo Gatehouse

Dear Margaret,

I was concerned to hear of your recent experience. Not only does it sound exhausting and disjointed, but very confusing! I would like to ensure that you have been provided with the care that you require and would encourage you to contact the Centre for Patient Experience at Eastern Health on 1800 EASTERN (1800 326 8376) so that we can review your records and the care provided.

Thank you for sharing your story.

Regards,

Jo Gatehouse

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