"Wonderful care of palliative patients from health assistant at Maroondah Hospital"

About: Maroondah Hospital

(as a staff member),

Today I observed excellent care of not one but two palliative patients on our ward, in care given from our health assistant in nursing. This health assistant could not do enough to ensure the comfort, dignity and general well being of the patients and their families during this very hard time.

Because of this care these patients died with the utmost dignity, in the best way possible. They were perfectly groomed, supported and comforted. This staff member gives 110% everyday and her efforts are noticed, usually by those who cannot give feedback, so I write on their behalf what a privilege it is to work with such great support staff and how valued they are, by all.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Nursey

many thanks for taking the time to comment on the care that you observed and apologies for the delay in getting back to you as I have been on leave. It really is terrific to see this level of peer support and to see just how well our Health Assistants are being received in the ward areas - they are clearly doing a great job.

Nursey, I would also encourage you to put forward your colleague for an award in next year's Maroondah Hospital award program from which the winners then go through to the annual Eastern Health "aspire to inspire" awards - the ultimate recognition in Eastern Health!

Finally, it's great to see also that we are providing high quality care during what we know is a challenging time for the patients, their families and friends. We are indeed in a privileged position. I will pass on your feedback too to the management team at Maroondah Hospital.

Thank you again and be sure to nominate your colleague for an award too.

kind regards, Alan Lilly

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