"Thank you to the caring staff that made an awful time for me a whole lot easier"

About: Angliss Hospital

(as the patient),

My partner and I have been trying to get pregnant and we did for our first time earlier this year.

Unfortunately only a few days ago I found out it was ectopic.

I had a feeling this was the case, my body was just telling me so I made sure I got appropriate scans and blood test to confirm it.

I was then told to go to hospital straight away.

I chose to go to the William Angliss in Upper Fern Tree Gully as I was born there.

Long story, short, the staff / doctors / nurses etc there all made what was an awful time for me a whole lot easier.

I spoke with anywhere from 6-10 members withing 6 hours, and every one of them was so wonderful.

I could not have asked for better as they went above and beyond.

They knew all the right things to say from start to finish.

Not only that, but today a lovely girl called me just to check everything was ok.

Its not often you get this kind of care.

Thank you to all those who I dealt with and even those behind the scenes.

The tiny baby booties that were given to me that are made by volunteers will be kept safe for me to always remember this time, good and bad.

Thank you.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear POJUL03

Thank you for telling your story on Patient Opinion - that's very courageous indeed and I am just so sorry that it is in such very sad circumstances. I am sure you and your partner must be devastated. However, I am also pleased to see that at a very vulnerable time for you both that our staff were able to help you through and your comments are a reminder to all of us in health care about the importance of getting it right, every time. I am glad that you got to experience Angliss Hospital so favourably and I will be pleased to pass on your feedback to our frontline staff and their managers too. I will also let our volunteers know just how much you appreciated their booties - we are so fortunate to have so many vounteers and they are very much the "heart and soul" of what we do. Thank you again for taking the time to tell your story; I can honestly say that we learn so much through this forum. Take care, kind regards, Alan Lilly.

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