"The care and understanding shown during a difficult time was astounding"

About: Angliss Hospital

(as a parent/guardian),

My beautiful daughter was sadly diagnosed with an ectopic pregnancy.

I just wanted to praise all the staff in the ED, from the triage nurse, doctors, nurses, trainee staff, as well as all the staff in day surgery, most of all Ros the midwife. The care and understanding you have all shown my daughter through this difficult time is astounding, I cannot thank you all enough.

I understand it can be a very tough job at times, but would like to let you all know how much your care has meant to us, as this was her first pregnancy.

As a mother, I could not have asked for better care thank you. : )

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear thankfulmother

Thank you for taking the time to post your feedback based on your daughter's recent experience at the Angliss Hospital. I am so proud of our staff that they were able to lessen the emotional pain which comes at a very difficult time, like you all experienced together. Working in healthcare is always a challenge but receiving feedback like yours reminds us of all of what is just so important to our patients and their families and gives us an extra spring in our step and a will to do more. I will be sure to pass your comments on to our staff and be sure to specifically let Ros know how much her care meant to you. Thank you again for taking the time to share your story - it is greatly appreciated.

Kind regards, Alan Lilly.

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