"Go home they said, get some fresh air"

About: Box Hill Hospital / Emergency Department Epworth Richmond / Neurosciences

(as a parent/guardian),

My adult child came into Box Hill with excruciating headaches, couldn't stand up, was crying in pain. They were told they had pneumonia (although chest x-ray clear) normal bloods. Go home they said. Get some fresh air. My child couldn't stand up, they were reviewed by no senior person.

Good Work ED, my child actually had a terrible leak in their spinal fluids, they are still in Epworth Neurology ward after multiple procedures, where they should have gone first obviously, although Box Hill was the closest. If you don't know what the hell is wrong with someone in so much pain, call the specialist on call.

I am utterly furious.

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Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear POJUL08,

Thank you for sharing your story on Patient Opinion. I am so very sorry to read about your feedback and I certainly do understand your concern in this regard. Whilst I know that there are always so many factors to consider, I would be very happy to arrange a review of your child’s care and provide you with more information. If you would like to do that, please email me at alan.lilly@easternhealth.org.au Stories shared on Patient Opinion help us understand our strengths but also they offer highlight where we need to improve. POJUL08, I do hope that you will get in touch with me so that we can indeed review and learn from your experience and in the meantime, I hope that your child’s recovery is progressing at Epworth Hospital.

Kind regards, Alan Lilly

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Update posted by POJUL08 (a parent/guardian)

Will certainly be doing that. My daughter is an adult. Somehow that bit has been edited right out. I will definitely be in touch with all the pathology and letters from specialists when they come through.

I appreciate your response, but yes I am still furious. Anyone that looked at her could have seen she was really really ill. I understand mistakes can happen but this was totally ridiculous and inexcusable. By the way she is STILL in hospital.

Response from Patient Opinion Australia

Thank you POJUL08 and Chief Executive of Eastern Health, Alan Lilly for contributing to Patient Opinion. Creating a partnership to ensure that the community of service users and the community of service providers become visible to each other is very important to us.

Patient Opinion wishes to advise that the story was originally moderated to keep in line with our editorial policy. Patient Opinion’s editorial policy requires that our foremost priority is to always protect the identity of the storyteller. When moderating a story we remove all identifiers including, but not limited to, name, age, gender, occupation, all while ensuring the essence of the story is not lost. This is done to minimise, as much as possible, jigsaw identification.

Once again we thank you both for your time.

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Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear POJUL08

just a quick update to let you know that this has been discussed with the management team in the Emergency Department at Box Hill Hospital and used as a process for discussion, clinical review and improvement. I absolutely respect your situation and happy to be advised of further details when you are able to. In the meantime, I do hope that your daughter is on the road to a full recovery.

Kind regards, Alan Lilly

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