"I expect staff to be helpful and pleasant"
About: Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2) Maroondah Hospital Mental Health Adult Inpatient Units (IPU1 and IPU2) Ringwood East 3135
Posted by Disappointed Parent (as ),
My child was recently admitted to the Maroondah IPU psych ward for 2 nights. I visited my child and waited at the front door to be let in for 20 minutes. When the door was finally answered by a staff member, she was unhelpful and dismissive, and just went back into the nurses station and sat down.
I then waited at the nurses station to speak with someone but after 15 minutes was told that it was break time and I would have to wait. All I wanted to do was give the nurse my child's clothes to check.
When the clothes were eventually collected, they kept them in the office for the whole day unchecked, despite my child asking for them because they wanted to shower. They might seem like small matters, but they really unsettled my child and I expect staff to be helpful and pleasant.