"Poor administration and lack of information"
Posted by peedoff (as ),
my parent has had two operations, 1 at Box Hill and 1 at Maroondah. They subsequently have been admitted to Maroondah for another issue. The two times my parent was operated on they were not given their normal medications and post op their medications were no sent to the ward for two days. As my parent is on anti depressants it was imperative they were given these. We informed staff at both hospitals of the importance but I believe nothing was done and I felt like the staff we dealt with constantly blamed someone else for the lack of knowledge. On all three occasions upon discharge we were not given any information about changes in medication or reasons why. Also after my parent's second operation I believe a paddle was used on them for a heart issue in recovery, and when we questioned staff about the mark we were not told of the issue. We only found out after asking a GP to look at the mark on their chest. On my parent's latest discharge we were told verbally by nursing staff to continue their antibiotics, which we then find have not been prescribed. My parent's other medications have been altered without their, or our, knowledge and no discharge letter or information was sent with them.
I find all this and many other incidents to be totally unacceptable especially when dealing with an aged person with early dementia. The only excuse we hear from any staff we have come in contact with is we're really busy. Sorry guys that is not good enough, these are people's lives you're too busy to deal with.