"Pain clinic at The Townsville Hospital"

About: The Townsville Hospital

(as the patient),

While waiting for yet another seemingly useless appointment, a girl ran out crying stating the the doctor was wasting her time. Funny that I had been seeing a doctor for 2 years and they started saying there is nothing wrong with your back, it's all in your head. I have since found 7 other people that the same doctor has done it to. I am now going to Brisbane to get my back looked at and the doctor said they would refer me down ( I have a witness to this). They have since backed down stating they never said it, so now I have to pay for all flights and accommodation in Brisbane, while still renting and trying to support my child on a disability pension.

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Responses

Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear Dorothy,

Thank you for sharing your story on Patient Opinion. I am really sorry to hear that you are dissatisfied with the service provided to you by our Pain Clinic recently.

Your feedback is very helpful, as information from our patients helps us to understand where improvements can be made.

We would like an opportunity to discuss your experience in more detail so that we can investigate the issues you have raised. I encourage you to contact staff in our Client Liaison Office on 44331074 to discuss your concerns further.

With kind regards,

Julie Shepherd

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