"Excellent service from Ipswich Hospital pharmacist"

About: Ipswich Hospital

(as the patient),

I was hoping to thank Jessica, one of the pharmacists at the Ipswich Hospital. I usually go through the Royal Brisbane Women's Hospital or The Wesley, but recently moved to the Ipswich area. I was trying to get a hospital prescription from the RBWH for Humira filled at the Ipswich Hospital pharmacy, not realising that the pharmacy was only open to inpatients and outpatients of the hospital.

I had been knocked back by community pharmacies in the past who said they don't stock Humira, and wouldn't order it in as it was so expensive (even though I had PBS approval) and if I didn't pick it up they would have to wear the cost. I spoke to Jessica over the phone regarding my prescription, and she rang the PBS on my behalf and confirmed that I should be able to order it through community pharmacies. She called me back, explained that I should be able to get it locally, advised me to ring around a few pharmacies, and said if I had any trouble I could call back and she'd try to get it through the Ipswich Hospital for me.

Thankfully, I found a pharmacy close to home who regularly stocked the Humira pens and was willing to order in the pre-filled syringes for me. After being knocked back so many times, Jessica was an absolute angel to ring the PBS and follow this up for me, as well as offering to provide further help if I couldn't find a local pharmacy who would order it in for me.

I am so incredibly grateful for her assistance, especially since I wasn't a patient of the hospital, and had to pass my gratitude on to someone. I would be incredibly grateful if this feedback made it back to her (I wasn't able to find an email address for Ipswich Hospital or pharmacy).

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Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear gratefulcrohnie

Welcome to Ipswich!

Thank you so much for taking the time to post your lovely feedback in addition to your very kind email to the Consumer Liaison Service.

We know that living with Crohn’s can be very challenging so we are pleased that Jessica was able to provide you with local information on where and how to obtain your medication. West Moreton Hospital and Health Service is proud to be part of the community and we are pleased that our pharmacist Jessica could assist a member of our community.

We have passed on your feedback to Jessica and her entire team. We are very proud of our pharmacy team and the culture of caring they have developed.

We wish you the very best for the future and continued good health.

Kind regards

Consumer Liaison Service

West Moreton Hospital and Health Service

  • gratefulcrohnie thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too