"Difficulty cancelling an outpatient appointment"
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by Molly (as ),
I was trying to cancel a Box Hill plastics outpatient appointment, and was on hold for 30 minutes to speak to someone and was still 12th in the queue. I rang back again and experienced long delays and gave up because I was at work and couldn't stay on the phone for that amount of time. Then received a letter from outpatients to say that two chances are given to attend outpatients and because the appointment was not attended or cancelled, one chance had been revoked.