"Unhappy with care from management, doctors and nurses"

About: Maroondah Hospital / IPU1 & IPU2

(as the patient),

I just moved to the east. Normally I am in a hospital in the west and have always been happy. Due to the move I was in Maroondah IPU2 a number of weeks ago and asked to speak with the manager due to a serious issue I had. I was given a complaints form but it was never followed up. I hope to never use this service again.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear TerribleIPU2

I am really sorry to read about your experience as included in your story on Patient Opinion. I will pass this on to the Manager of the IPU units at Maroondah Hospital, Deb Siddall. Deb takes an active interest in feedback and all stories shared on Patient Opinion so I am confident she will follow this up.

Again, I am sorry that you experienced our service in this way but you can be reassured that we will discuss this locally to reinforce the process for providing feedback and addressing concerns in the units at the time the issues are raised.

Kind regards and take care, Alan Lilly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful