"The nurses encouraged us every day at our lowest moments and were there for our high moments"

About: The Townsville Hospital

(as a carer),

My baby was delivered at 25+3 weeks and went straight to NICU.

You can only imagine what it would be like. Terrifying to leave your baby that is so tiny that may not live.

Well the NICU team were remarkable, compassionate, kind and went above and beyond to care for our baby.

They included us every day (as we lived out of town) with text messages and photos of our baby with little sweet messages to us from the nurses.

The nurses encouraged us every day at our lowest moments and were there for our high moments.

They are dedicated health professionals who are expert practitioners in their fields.

The doctors and registrars amazing and so kind and brilliant.

The administration officers who let you in. Again kind, caring and so professional.

Also the lactation consultants saviors to my breast feeding and expressing problems.

The oso staff beautiful. Lastly the discharge planners.

We wouldn't have got through 4. 5 months without the above mentioned staff of The Townsville Hospital. I felt my baby was safe every afternoon I left there until the next day.

The The Townsville Hospital is privileged to have such fine staff members in their NICU unit.

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Responses

Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear PO-OCT18,

Firstly, let me say a huge thank you for taking the time to share such a heartfelt and profound story. I cannot begin to imagine what a stressful and upsetting time it must have been for you with your precious baby’s life in the balance.

I am very pleased knowing that, although you found this time terrifying, that our dedicated and highly skilled staff helped ease the burden for you in the smallest of ways, such as sending you photos and texts and sweet messages. This must have been comforting for you.

I will be thrilled to tell the staff of your wonderful feedback and will ensure all the NICU staff, medical staff, administration and OSO staff and the Directors of their departments - Health and Wellbeing, Medicine and Commercial Departments as well as our Executive Director of Nursing, are also included.

Once again, thank you so very much for your story and positive feedback – providing staff with such great feedback will put a smile on many faces.

I wish you all the very best for the future.

With warm regards,

Julie Shepherd

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