"Referral process graduating from RCH to Adults at Box Hill Hospital"

About: Box Hill Hospital

(as a parent/guardian),

My child was a Haematology patient with the Royal Children's Hospital, when he turned 19 he was to be transitioned to Haematology at Box Hill Hospital. Should be a simple process one would feel, however like a previous story l just read, Box Hill lost or did not receive the referral for our Haematologist not only once but three times. In the end l was too embarrassed to ring my son's Specialist at RCH to once again send the referral (which by the way was faxed and snail mailed to ensure it arrived). As l had private health insurance we elected to see the same Haematologist in his private rooms, to this day we have never received an appointment from the OP dept. at Box Hill. It has now been 12 months. As l am a health professional myself, it is very disappointing that this problem with the missing referrals has obviously been going on for some time.

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Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health We are preparing to make a change

picture of Gayle Smith

Dear Dissapointed,

Firstly can I say that I am sorry that your son's referral letters were lost, particularly when you went to such efforts to ensure they arrived. That is not good enough.

Thank you for making the effort to provide your feedback and I would like to reassure you that improving receipt of outpatient referrals is a high priority for us and we are actively working to improve in this area.

If you would like me to follow up on your son's letters I would be happy to do so. I know that it has been 12 months and you are now seeing the doctor privately but if you would like it followed up I would be most happy to do so.

If you wish to contact me please call on 98953259.

Kind regards,

Gayle Smith

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