"People say you lose your dignity at times like that, but at no point did I feel undignified"

About: Box Hill Hospital

(as the patient),

I fell over and needed to be taken by ambulance to Box Hill where I stayed on a ward for a couple of weeks to continue daily radiotherapy at Peter Mac across the road. The care I received from the nurses was outstanding in every respect. I ended up paralysed and unable to do personal things, a situation I'd not been in before. People say you lose your dignity at times like that but I say that at no point did I feel undignified, the nurses were without exception kind, patient, professional, they listened to me, they made a terrible time tolerable and they did it with a smile. I was and remain incredibly grateful and impressed.

I was not so impressed with the physio team who twice came to see me with the odd notion that somehow I could stand on my own and perhaps even walk. I felt two potentially valuable sessions were utterly wasted through their miscommunication.

I also paid for a couple of days internet but it was hopeless, could not even use gmail! And iview was blocked, no skype, no point having it and at $5 a day definitely not worth it. At Peter Mac there is free patient Wi-Fi, free TV and free local phone calls from the minute you arrive which makes life easier.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Ulus

Thank you for sharing your story on Patient Opinion. I am sorry to read about what must have been a very challenging time for you personally but glad to see that our nurses cared for you in a way which made you as comfortable as possible and importantly, allowed you to experience your care in a dignified manner - all with a smile too. Just goes to show that a simple smile can make a big difference - and it's free! I will let our Director of Nursing & Operations know and she will be sure to pass on this feedback at her next meeting with the nurse managers.

I am sorry though to read about your issues with the physiotherapy service and the internet and if you would be kind enough to provide me with your specific details, I could take a closer look at those matters for you. My email address is alan.lilly@easternhealth.org.au

However, if you prefer to remain anonymous, I will respect your decision either way. In the meantime, take care and thanks again for sharing your story - it helps us focus on where we do things well and importantly, where we need to improve too.

Kind regards, Alan Lilly

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