"Lack of care from ambulance officers and staff at Ipswich Public Hospital."

About: Ipswich Hospital

(as a relative),

In late November my husband had a serious accident at home. Two people called for an ambulance and I called again as it took over 30 minutes to arrive and he was losing a lot of blood. We were taken to Ipswich Public Hospital where my husband was put in a ward and given pain relief and an X-ray. He was then left for 4 hours until we saw a doctor. I assume the doctor and nurse were told it wasn't too serious as it looked to me like they were preparing to stitch my husband up there and then. When they removed the bandage the ambulance officers had put on and the nurse got covered in blood from one of his severed arteries I think then they realized how serious this was and called a surgeon. The surgeon came down pretty quickly had a look at the wound and said he needs surgery ASAP. I then heard them all saying why was he sent to this ward, he needs surgery right away etc., etc.? After approx 4 hours of surgery I get a phone call from the surgeon, who was very nice from my whole experience, saying my husband had severed 2 major arteries and all his tendons and a nerve. They couldn't fix it all at Ipswich Hospital, so he had to be transferred to the PA for a hand specialist to operate. We were treated very poorly due to the extent of his injury in my opinion and I will be taking this as high as I can, especially when we have private health insurance. When I said we wanted to go 'Private' the nurses attitude changed quick smart and she told me she wasn't stopping me from taking him.

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Responses

Response from West Moreton Hospital and Health Service

Dear boogabear83

We are so sorry to hear of your husband’s accident and hope he is on his way to a full recovery. It must have been a frightening and distressing experience for you both.

Like you, we are concerned about the issues highlighted by your experience and we would like to further evaluate the treatment provided to your husband. We would be grateful if you or your husband could contact us directly to discuss the events - please be assured your call would be welcome and we are sincere in our offer of assistance. You can call the Consumer Liaison Service on 0409 275 503.

At West Moreton we welcome and value consumer feedback because it helps us to review and improve the services we provide to patients, their families and our community. As such, thank you for taking the time to share your story with us. We will also pass your experience on to the Queensland Ambulance Service, because we are sure they would appreciate your feedback.

Wishing you and your husband good health for the future.

Kind regards

Consumer Liaison Service

West Moreton Hospital and Health Service