"Caring approach at ICU Box Hill"

About: Box Hill Hospital / Intensive Care Unit

(as a relative),

My uncle was visiting from Wales UK last month and had an unfortunate cardiac arrest in Lilydale just prior to his departure back to the UK with my aunt. He required significant life support and was not expected to live. As most of the family were in the UK they were summoned quickly but could not make it out for several days. The ICU staff were extremely sensitive and informative. They are true professionals and provided excellent support to our aunt and our family. My aunt stayed at the hospital overnight on several occasions during the week to be by her husband and they looked after her too.

The ICU doctor explained the situation with patience and care when the UK family finally arrived to see him. Everything was handled so well. My uncle died when the support was removed and the staff were very comforting to us all.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear New Carer

Thank you for sharing your very moving story on Patient Opinion after what must have been a very difficult time for you and your family - especially when your family was visiting from overseas too. Your story highlights the importance of getting the "little things" right like being sensitive to your family's needs, patience and caring. Please allow me to also express my condolences to you and your family.

I will have pleasure in passing on your feedback to our ICU staff. As you will appreciate, the ICU is a very high-tech, busy and demanding environment on many levels and so providing feedback like yours is a great reminder of what matters most to families when their loved ones are in care.

Thanks again for taking the time to share your feedback and I trust that you will be able to reflect on what has been a challenging year as you also take some time to relax and refresh over the Christmas period.

Kind regards, Alan Lilly.

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