"Pathetic A&E Treatment"

About: Ipswich Hospital

(as the patient),

My child and I were victims of an assault and were transported by ambulance to the Ipswich Hospital. We were sent to the A&E waiting room and were not seen for over 1 hour, The initial contact with an A&E nurse was to check blood pressure and not much else. We then sat there for another 6 hours without any attention. We were finally seen by an A&E doctor who did some very basic checks but didn't really seem interested in doing any in depth checks. We were then discharged after just over seven hours in the waiting room.

I visited my GP who was more thorough and ordered X-rays. This was then followed up with CT scans which showed fractures to my face and nose which now require specialist treatment.

The attention received at Ipswich A&E was pathetic and less than professional.

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Responses

Response from Joy Wyatt, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear Lack of Attention:

We are so sorry to hear that you and your child were victims of an assault. It must have been a frightening and distressing experience for you both.

Like you, we are concerned about the issues highlighted by your experience and we would like to further evaluate the treatment provided to you and your child. We would be grateful if you could contact us directly to discuss the events - please be assured your call would be welcome and we are sincere in our offer of assistance. You can call the Consumer Liaison Service on 0409 275 503.

At West Moreton we welcome and value consumer feedback because it helps us to review and improve the services we provide to patients, their families and our community. As such, thank you for taking the time to share your story with us.

Wishing you both a speedy and full recovery.

Kind regards

Consumer Liaison Service

West Moreton Hospital and Health Service

4 January 2016

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