"The refurbish specialist clinics at Box Hill Hospital."

About: Box Hill Hospital

(as the patient),

The area for specialist clinics at Box Hill Hospital were part of the old building and despite some refurbishment probably during the 80's, were some 60 years old. Patient numbers expanded over the years and the waiting area was rather like being jammed into a hen house waiting to take part in a chook raffle. Despite their cramped work conditions, the reception staff were always friendly.

But, move on to 2016, and the whole area has been redesigned, resulting in a spacious, open and light space. Furnishings now match and are in restful shades and patterns. I talked to some staff - reception and nursing - on the day of my appointment in late January and whilst they experienced IT teething problems at first (and who doesn't? ) the difficulties were sorted pretty quickly. As a patient, I felt I was in a calm and relaxed atmosphere as I waited and then found the new consulting rooms were larger with more natural light. The net effect was a good patient experience.

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Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Calming Results

Many thanks for sharing your story on Patient Opinion following your recent attendance at our Specialist Clinics. I was so pleased to read about your very positive experience and your mention of the restful shades and patterns.

I am delighted that we have made the redevelopment funding go so far and credit goes to the truly fantastic project management team working closely with departmental staff and team members to get the best possible results. The fact that you experienced it as you did makes all the planning and focus on the patient perspective feel very real and so worthwhile.

Thanks again for taking the time to write. I will pass on your feedback too to the Specialist Clinic staff and our building team - your positive story is sure to be a high note in their day.

Kind regards, Alan Lilly

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